How do I request a refund?
Please access your account via the navigation bar.
Once logged in, please select "orders" from the top menu.
Within your order, please select the product you wish to return and press the "request return" button.
You will be asked what reason you wish to return the item.
Please then follow the link provided and follow our 3rd party returns companies shipping instructions.
How do I get a copy of my invoice?
Please access your account via the navigation bar.
Once logged in, please select "orders" from the top menu.
Please select the order you wish to re-print the invoice for.
Once you have checked this order, please click the "Reprint Invoice" button
How do I track my order delivery?
Please access your account via the navigation bar.
Once logged in, please select "orders" from the top menu.
Please select the order you wish to track.
You will see the tracking information in this window.
If you shipped via 3-5 day standard delivery, this would have shipped via Royal Mail and order tracking is not available.
If you selected the premium shipping option, this would have been sent via Royal Mail 24 Hr tracked. Tracking is available from point of shipment.